FAQ
Product
Footbed:
30% Natural Rubber
30% Recyceld EVA
40% EVA
Sole:
100% Recycled Tire
Straps:
Custom made fiber using less water & dye
Indosoles are proudly made in Indonesia! We use high-quality natural and recycled materials which are locally sourced in Indonesia. Each pair is assembled with care and feature a hand sewn upper and our signature recycled tire soles.
YES. Indosoles are 100% waterproof and made to get wet and withstand nature's elements. Our signature tire tread bottoms even offer superior grip on slick and muddy surfaces.Â
Not only is our use of recycled tire soles beneficial for the environment, but it also creates the most durable sandal sole out there. Combine this with our natural rubber footbeds and durable Vegan ENVRO Fibre, you get a Sandal that will last many seasons. To ensure defects don't hinder performance, we offer a one year warranty on any product defects.
You may apply to become a dealer here:
No, please be careful with your sandals being left in direct sunshine. They are made of natural rubber on the footbed which will warp in high temperatures or extended periods of time in direct sunlight. Make sure to leave them in the shade and in a cool spot when you are not wearing them.Â
Exchange/Returns
If you’re not happy with your online order or have ordered the wrong product and wish to return it, we’re happy to offer a refund or exchange within 30 days of purchase, provided that:
• The item has not been worn;
• The item is returned in its original packaging with tags attached;
• A printed copy of the order invoice e-mail with details of the reason for return is supplied.
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only accept returns for products purchased online at indosole.com.au
For more information please Click Here
If you’re not happy with your online order or have ordered the wrong product and wish to return it, we’re happy to offer a refund or exchange within 30 days of purchase, provided that:
• The item has not been worn;
• The item is returned in its original packaging with tags attached;
• A printed copy of the order invoice e-mail with details of the reason for return is supplied.
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at info@indosole.com.au and send your item to: Indosole Pty Ltd,59 Fairford Rd, Padstow, NSW, 2211, Australia
We only accept returns for products purchased online at indosole.com.au
For more information please Click Here
We offer a 30 day warranty for returns and exchanges. For more information please Click Here
Shipping
We'll usually ship your order within 1-2 days. Shipping usually takes between 3-5 business takes within US. Depending on where you are located it can vary between 1-2weeks.
Check out our Store locator to find the closest retailer near you!
Store Locator: https://indosole.com/apps/retail-locator